pk luck's Privacy Policy
This policy describes how pk luck collects your personal information, the purposes for which it is used, and the circumstances under which it may be shared with third parties. By using this platform, you are considered to have accepted the terms of this policy.
Type and Scope of Data Collection
We collect several categories of information when you register and use the pk luck platform. This information comes from two main sources — information you provide directly, and information collected automatically by observing how you use the platform.
1.1 Information You Provide Directly
This includes information you give us yourself during account registration, login, and use of our services:
- Full name and date of birth (for age verification — including confirmation of 21+ age)
- Mobile number and email address
- Residential address
- National ID or passport number (for identity verification)
- Payment information — bKash, Nagad, Rocket, Upay or bank account details
- Transaction history and deposit/withdrawal records
1.2 Automatically Collected Information
When you use the pk luck website or app, certain information is recorded automatically:
- IP address and device identifier
- Browser type, operating system and screen resolution
- Time of access to the platform, session duration and pages visited
- Game play history, bet amounts and results
- Information collected from cookies and similar tracking technologies
1.3 Information Received from Third Parties
Information may sometimes come through third parties, such as:
- Identity verification service providers
- Payment processors — such as bKash, Nagad, Rocket or banks
- Fraud prevention and risk assessment partners
- Linked platforms related to social login (where applicable)
Purpose of Data Use
Collected information is used for specific and legitimate purposes. pk luck never sells your information or uses it for unrelated purposes.
| Purpose | Description | Applicable Data Type |
|---|---|---|
| Account Management | Handling registration, identity verification and account security | Name, date of birth, identity document |
| Payment Processing | Completing deposits and withdrawals securely | Payment information, transaction records |
| Customer Support | Providing assistance via live chat and email | Contact information, issue description |
| Fraud Prevention | Detecting and preventing unusual activity | IP, device, transaction patterns |
| Responsible Gaming | Identifying excessive betting patterns and providing support | Game history, bet amounts |
| Technical Improvement | Improving platform performance and user experience | Usage patterns, session data |
Data Sharing and Third Parties
pk luck shares your personal information with third parties only in limited and specific circumstances. Your information is never sold for marketing or commercial purposes.
Payment Partners
Necessary information is shared with bKash, Nagad, Rocket, Upay and banking partners to complete deposit and withdrawal processes. This information is used solely for the relevant transaction.
Identity Verification Bodies
Specific information may be shared with trusted verification service providers to confirm your age and identity. This process is secure and encrypted.
Game Software Providers
Game studios including Evolution, Pragmatic Play Live, PG Soft and JILI receive certain gameplay data. This information is limited to verifying game fairness and providing technical support.
Legal Obligations
pk luck may be required to provide information to relevant authorities in response to court orders or legal requirements. In such cases, the policy of maximum caution and minimum disclosure is followed.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the pk luck website and app. These help improve your browsing experience and maintain security.
Cookie Types and Uses
- Essential Cookies: Necessary for maintaining login sessions, security verification and payment services. The platform cannot function properly without these.
- Functional Cookies: Used to remember your preferences, language settings and game history.
- Analytics Cookies: Help improve the platform by reviewing site traffic and usage patterns.
- Security Cookies: Play an active role in fraud detection and preventing unauthorised access.
Data Security Measures
The security of your information is pk luck's top priority. We apply industry-standard technical and administrative measures.
SSL Encryption
All data transfers are encrypted using SSL/TLS technology, keeping information exchange completely secure.
Secure Servers
Your information is stored on secured servers. Only authorised staff have access to the information they need.
Access Controls
In accordance with strict internal policies, only designated personnel are able to view sensitive information.
Data Retention Period
pk luck retains information for as long as is necessary to fulfil the specified purpose. Once the purpose has been fulfilled or the legal obligation has ended, information is securely deleted.
General Retention Policy
- Active Account Data: Complete information is retained for as long as the account remains active.
- Closed Account Data: Even after an account is closed, certain records may be retained for a specified period in accordance with legal requirements.
- Transaction Records: Transaction information is retained for an extended period for financial accountability purposes.
- Communication Records: Customer support conversations are kept for a specified period.
Your Rights and Controls
As a pk luck user, you have certain rights over your personal information. To exercise these rights, visit our FAQ section or contact our support team directly.
Right to Access
You may request to know what information we hold about you. Following verification, the information will be provided within a specified timeframe.
Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can also be updated directly from your account settings.
Request for Deletion
In certain circumstances, you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.
Objection to Processing
You have the option to object to the processing of your information for specific reasons. Objections will be reviewed and appropriate action taken.
Data Portability
You may request certain information about you in a portable format, which can be used with other services.
Withdrawal of Consent
Where information is processed on the basis of consent, you have the option to withdraw that consent at any time.
Protection of Minors' Data
21+ Age Restriction Enforced
pk luck is a platform strictly operated for users aged 21 and above. We do not knowingly collect personal information from any minor. Age verification is mandatory at the time of account registration.
If we are informed that a minor's information has been collected unintentionally, steps will be taken to delete that information promptly and the relevant account will be closed. Our Responsible Gaming Policy provides further detailed guidance on this matter.
External Links and Third-Party Sites
Responsibility for External Sites
The pk luck platform may occasionally reference third-party sites. These sites are not under pk luck's control and we are not responsible for their privacy policies. It is recommended that you read the privacy policy of any third-party site before visiting it.
Game software providers follow their own data processing policies. They manage information received through pk luck in accordance with their own terms.
Policy Changes and Updates
Amendment Process
This privacy policy may be updated from time to time due to business changes, the addition of new services, or legal requirements. Registered users will be notified by email in advance of any significant changes.
The date of each version will be noted on this page. Continued use of the platform after any changes will be taken to mean that you have accepted the new policy. To learn about the overall terms of use of this platform, please read our Terms and Conditions.
Contact and Complaints Process
Privacy-Related Contact
If you have any questions, concerns, or requests related to exercising your rights over your information regarding this privacy policy, please contact our support team. pk luck provides support in Bengali and English 24 hours a day, 7 days a week.
- Live Chat: Contact us directly from the bottom corner of any page on the platform
- Email: [email protected]
We always try to respond to all requests as quickly as possible. For complex matters, a reply is given after the verification process is complete.