pk luck Terms and Conditions

1 Definitions and Introduction

These terms and conditions ("Terms") govern the use of the pk luck platform and all its services. Where "we", "our", or "pk luck" is used in these Terms, it refers to the organisation that operates pk luck. "User", "you", or "member" refers to any person who uses the pk luck website, app, or services.

"Platform" refers to the pk luck website, mobile application, and all related digital channels. "Game" refers to any casino game, sports betting, slots, or other wagering activity available through pk luck. "Balance" refers to the total funds in a user's account, which may consist of real money and bonus money.

2 Eligibility and Age Requirement

The following eligibility requirements must be met to use pk luck's services:

• You must be at least 21 years old. No person under the age of 21 may open an account or use pk luck's services.
• The user must own a valid and active bank account or mobile financial service account.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited.
• The user confirms that they are using the service of their own free will, independently, and with full awareness.
• pk luck may request documents at any time for age verification or identity confirmation.

3 Account Registration and Security

3.1 Registration Process

To create an account on pk luck, you must provide accurate and up-to-date personal information. Registering with incorrect information is a direct violation of these Terms. The name, date of birth, and contact details provided at registration must match a valid government-issued ID. Only the person in whose name the account is registered may operate the account.

3.2 Login Credential Security

The user is responsible for keeping their username and password completely confidential. If someone accesses their account without authorisation, pk luck's support team must be notified immediately. pk luck will not be liable for any loss arising from sharing login credentials with a third party.

3.3 Account Verification

To ensure secure transactions, pk luck may request a national ID card, passport, or other documents for identity verification during registration or withdrawal. Failure to cooperate with this verification process may result in the account being temporarily suspended.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

pk luck currently accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳500. All transactions are processed in Bangladeshi Taka (BDT).

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 5 to 30 minutes. Withdrawals must be made using the same method as the most recent deposit. Withdrawal requests may not be processed until verification is complete.

• Any applicable bonus wagering requirements on the account must be met before a withdrawal can be made.
• In cases of suspicious transactions, pk luck may hold a withdrawal until additional verification is completed.
• Withdrawals will be sent to the same mobile number or bank account used for the deposit.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example, depositing ৳1,000 adds a ৳1,200 bonus, giving a total balance of ৳2,200 — before withdrawing, you must wager 10 times the bonus amount, i.e. ৳1,200 × 10 = ৳12,000.

5.2 Other Promotions

pk luck regularly runs various promotions. These include the weekly pk luck Festival Bonus of up to 30% (maximum ৳5,000), the Weekend Cricket Dhamaka Bonus of up to 40% (maximum ৳6,000), and the pk luck Slots Fun Bonus of up to 50% (maximum ৳8,000). Each offer has its own wagering requirements and minimum deposit conditions.

5.3 Bonus Usage Terms

• Wagering requirements may apply separately to bonus funds and real money.
• If wagering is not completed within the set time limit after receiving a bonus, the bonus will be cancelled.
• Any attempt to claim bonuses using multiple accounts will result in all related accounts being closed.
• pk luck reserves the right to change the terms of any promotion or cancel a promotion at any time.

6 Gaming Rules

6.1 Game Operation

All games on pk luck are operated through third-party software providers. Game outcomes are determined by Random Number Generator (RNG) technology, which is completely impartial. Neither pk luck nor any of its employees can influence game results.

6.2 Betting Limits

Each game has specific minimum and maximum betting limits, which are clearly displayed before the game begins. pk luck reserves the right to adjust a member's betting limits in cases of unusual betting patterns.

6.3 Technical Issues

If a game session is incomplete due to loss of internet connection, server issues, or other technical faults, a decision will be made based on pk luck's records. In the event of any dispute over a game result or bet, pk luck's recorded data will be considered final.

7 Prohibited Activities

The following activities are strictly prohibited on pk luck. Violating these rules will result in permanent account closure and all balances may be forfeited:

• Creating multiple accounts or operating an account on behalf of a third party.
• Placing opposing bets across accounts to meet bonus wagering requirements (for example, placing opposing bets on multiple accounts).
• Registering using fake, forged, or another person's identity documents.
• Using any software, bots, scripts, or automation tools to gain an advantage in games.
• Exploiting technical faults or bugs in the platform to gain an unfair advantage.
• Using pk luck's services for money laundering or any other unlawful financial activity.
• Harassing other users or disrupting their experience.

8 Account Suspension and Closure

8.1 Closure by pk luck

pk luck may suspend or permanently close a user's account in any of the following circumstances:

• Violation of any clause of these Terms.
• Evidence of fraud, forgery, or dishonest activity.
• Provision of incorrect or false information at registration.
• Failure to complete identity verification within the specified time.
• In the case of a long-inactive account.

8.2 Closure Request by the User

Any user who wishes to close their own account may contact pk luck via live chat or email. The balance will be settled before the closure request is processed; however, any bonus with incomplete wagering requirements will be cancelled.

As part of responsible gaming, users may also request self-exclusion or a cooling-off period for a specified duration.

9 Privacy and Data Protection

pk luck gives the highest priority to protecting users' personal data. To learn more about how we collect, use, and store your information, please read our Privacy Policy. pk luck uses SSL encryption technology to keep all transactions and personal data secure.

User data is not sold or rented to third parties. However, information may be provided where required by law or by a regulatory authority. Necessary information may be shared with trusted service providers for security, payment processing, and customer service — those providers are also bound by the same privacy standards.

10 Limitation of Liability

pk luck is not liable for the following:

• Financial loss caused by the user's own negligence or use of an insecure device.
• Any issues arising from internet connection problems or disruption to third-party services.
• Any financial claim by the user if a game session is incomplete due to a technical fault.
• Loss resulting from the user sharing their account credentials with a third party.

pk luck always aims to provide a reliable service. However, the service may be temporarily unavailable due to technical maintenance or unforeseen circumstances. In such situations, pk luck will work to restore the service as quickly as possible.

11 Changes to Terms

pk luck reserves the right to amend these terms and conditions at any time. Users will be notified in advance of any significant changes via email or through the site. Continued use of the platform after updated terms are published will be considered acceptance of the new terms.

To learn more about us and understand pk luck's operating policies, visit our About Us page. It details pk luck's goals, service standards, and core operating principles.

If any part of these terms is declared invalid or unenforceable by a court or competent authority, the remaining parts will remain fully effective. These terms constitute the entire agreement between pk luck and the user and supersede any prior oral or written understandings.

12 Contact & Support

For any questions or complaints regarding these terms, pk luck's support team is available seven days a week, twenty-four hours a day. Support is available in both Bengali and English.

• Live Chat: Use the live chat feature directly from any page on the site — active 24/7.
• Email: [email protected]

For quick answers to common questions, our FAQ page has answers about accounts, payments, bonuses, and gaming all in one place. pk luck's Responsible Gaming page explains in detail how to control betting habits, use self-exclusion, and set gaming limits — useful reading for any player.